faq´s
WHAT are the requieremts to ride?
- Must be 18+ years old
- Must wear a helmet
- Ride in bike lanes—not on sidewalks
- Follow all traffic and other laws
- Ride within the speed limit
how do i find and ride a scooter?
Open Zoom app, then tap Ride at the top of your screen. You’ll see all the scooters near you on the map.
You can either tap to reserve a scooter on the map, or walk up and unlock it by scanning the QR code on the handlebar. You could also enter the alphanumeric ID on the scooter into the app to unlock it. Reserving a scooter in the app ahead of time ensures that the scooter is there for you when you arrive.
You can either tap to reserve a scooter on the map, or walk up and unlock it by scanning the QR code on the handlebar. You could also enter the alphanumeric ID on the scooter into the app to unlock it. Reserving a scooter in the app ahead of time ensures that the scooter is there for you when you arrive.
When you’re on the road, be mindful of your safety and those sharing the street with you. No bike lanes? No problem, just ride like a bike with the flow of traffic.
You can ride scooters in and out of the parking zone on the map, but you must park your scooter and end your ride within the parking zone. Otherwise, you will be charged a $25 fee. If you happen to end your ride outside the parking zone, you’ll be notified.
You can ride scooters in and out of the parking zone on the map, but you must park your scooter and end your ride within the parking zone. Otherwise, you will be charged a $25 fee. If you happen to end your ride outside the parking zone, you’ll be notified.
How long does the account activation process take?
The average time is 2 hours.
HOW TO PAY FOR YOUR RIDE?
You have to add a payment method to your account. Open Zoom´s APP, find Payment tab and select your preffered payment method.
HOW TO LOCK THE SCOOTER?
To lock Zoom scooters, you have to park in one of our dock stations. Open the APP and press END RIDE. After few senconds the scooter will be locked.
HOW TO RESERVE A SCOOTER?
Open the app and check available scooter on map. You can reserve a scooter just clicking on "Reserve button" located bellow.
EMERGENCY
If you require immediate police or medical attention, please call 911. If you need our assistence please call 00353-89-56-10674 to speak with one of our agents.
GENERAL
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PROGRAMS
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LEGAL
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